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How University of Iowa Stead Family Children’s Hospital Used Technology and Empathy to Improve Patient Experience

When the concept of the UI Stead Family Children’s Hospital was born, UIHC sought to improve its patient satisfaction for hospitalized pediatric patients as measured by the standardized Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) performance.

Explore the strategic approach UIHC sought to distinguish this new hospital as the destination in the state for children and families navigating healthcare experiences in this case study published with the Beryl Institute.

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