About Us

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Our mission is to prove that more engaged patients lead to better clinical outcomes.

Our Story

In 2007, Mark McCloskey, our Founder and President was recovering from a surgical procedure. Confined to a recovery room with one TV and a few other patients where “the biggest guy had the remote,” Mark left the experience knowing there had to be a better way to experience healthcare.

He recalled the entertainment options and concierge service on a flight he took shortly after recovery, and set out to build a team of developers that could reframe how people experience healthcare through technology and Oneview was born.

 

 

 

Our Values

There is no box.

Why think outside the box when you can think without one? Innovation happens when you remove barriers. We know that every patient has their own unique story, we want to make each story better, starting without pre-conceived notions.

Listen to understand.

We seek to listen, we ask questions to better understand and then…we speak. When we listen to our patients, our customers and each other, we can always find a better way.

#GQSD (Get Quality Stuff Done).

We get stuff done. More importantly, the stuff we get done is the right stuff. It’s quality stuff. It’s stuff you can use. It’s stuff you love to use. We do it because it matters. Because we said we’d do it. And because we’re proud of the quality of our work.

Experience matters.

Experience comes from all of our community, whether is someone with 20 years or two weeks of professional experience. We leverage the experience of our clients and of the patients they care for, and come prepared to better understand their needs.

R.E.S.P.E.C.T.

We respect the patient. We respect our customers. We respect each other. Enough said.

The patient is at the heart of what we do.

We show up every day because of the patient. When our patients are engaged in their treatment or recovery, their outcomes are better. When their outcomes are better, our customers’ commercial realities are better. Our lives are better. Healthcare is better.

We’re Global

Having global locations with offices in different time zones allow us to provide our customers with 24/7 tech support from Oneview employees, not outsourced to someone else.

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64%

Approximate percent of staff dedicated to creating experience-changing technology

#1

Patient engagement solution for two years in a row by Black Book Research

27

Number of countries represented by our technology team alone

employees

Leadership

  • person
    Mark McCloskey
    President and Founder
  • person
    James Fitter
    Chief Executive Officer
  • person
    Phillip Urrea
    Chief Technology Officer
  • person
    Patrick Masterson
    Chief Commercial Officer
  • person
    John Kelly
    Chief Financial Officer
  • person
    Grace Jaime
    Vice President, North America Client Services
  • person
    Niall O’Neill
    Global Head of Business Development
  • person
    Connie Eisenbraun
    Chief People Officer
  • person
    Seth Bokser MD, MPH, UCSF
    Chief Medical Officer
  • person
    Larissa Mason
    Director of Consulting, Australia
  • person
    Mike Bechtel
    North American Sales Leader
  • person
    Delaine Blazek
    North American Sales Leader, Senior Living

Mark McCloskey

President and Founder |

The catalyst for establishing Oneview Healthcare was a simple one – personal experience. I was discharged from hospital, not only with a clean bill of health thankfully, but with a very clear vision of how technology could better serve the needs of patients and those who work tirelessly to care for them. My understanding of the healthcare environment worldwide has deepened considerably since this time and has driven Oneview to develop the best interactive patient care system on the market.

James Fitter

Chief Executive Officer |

My passion for healthcare was ignited by a chance meeting with Mark McCloskey in 2012. I was inspired by Mark’s vision for using technology to improve the lives of patients and caregivers alike. Bringing deep experience from a successful career in corporate finance, my role as Global CEO is to scale our company globally and deliver return on investment for our customers and shareholders.

Phillip Urrea

Chief Technology Officer |

I have spent more than 15 years designing and developing software solutions across a variety of industries. My passion is in creating products that transform experiences. Healthcare provides a uniquely challenging environment with a massive opportunity to empower and connect patients and providers. The potential to shape positive experiences and to influence better outcomes is why I love what we do here at Oneview Healthcare. My job as Chief Technology Officer is to ensure we remain at the forefront of innovation; constantly meeting and exceeding our customer’s expectations, and delivering our promise to revolutionize patient experience.

Patrick Masterson

Chief Commercial Officer |

With a paradigm shift occurring in the healthcare ICT market globally, our objective is to position Oneview Healthcare at the forefront of the patient engagement revolution. With more than 20 years’ experience in commercial and operational roles, my responsibility will be to provide world-class operational support to achieve our strategic objectives.

John Kelly

Chief Financial Officer |

A proud member of the Oneview Healthcare team, I bring my considerable experience in managing companies undergoing rapid international growth to my role as Chief Financial Officer. A key part of my role is working with the team to develop customized return on investment modelling for healthcare facilities, ensuring that realizing cost efficiencies is a tangible benefit for our customers.

Grace Jaime

Vice President, North America Client Services

I started my career as an ER Nurse in NYC’s busiest trauma center, where the value of partnering with patients and their families is critical to positive outcomes. Then, as a clinical leader for top EHR companies and big-five management consulting firms, I helped healthcare organizations deploy technology, push the boundaries on capabilities and monetize efficiencies. At Oneview, I focus on giving a voice to our users that accelerates outcomes realization for improved health and an exceptional experience.

Niall O’Neill

Global Head of Business Development |

I have more than 17 years of management consulting experience with Accenture and Deloitte helping financial services and government organizations use technology to increase efficiency and manage customer needs more effectively. I joined Oneview Healthcare because I believe that technology can make healthcare better for us all; empowering patients and enabling clinical staff to focus on the aspects of their job that really matter.

Connie Eisenbraun

Chief People Officer |

My passion for technology enhancing people’s lives brought me to Oneview with a clear focus on developing a people strategy that reflects our focus on patients: engagement and enablement of our employees. As Chief People Officer, I am focused on all things relating to our people, culture and community at Oneview. I have worked for over 20 years in high growth, scaling companies across all facets of the employee experience from setting up basic HR infrastructure to developing robust onboarding and people programs that allow high growth and organizational agility. I believe every facet of HR should reflect the culture and values of who a company is and who we aspire to be.

Seth Bokser MD, MPH, UCSF

Chief Medical Officer |

I am a practicing pediatric hospitalist and board-certified clinical informaticist. I’ve been at the forefront of healthcare IT innovation for over a decade leading the design and build of electronic health records, data-integrated medical devices, telehealth, mobile health technologies, unified communications and patient engagement applications. Recently, I led the vision and implementation of technology for UCSF’s state-of-the-art Mission Bay Medical Center – a $1.52 billion new construction project, which opened in 2015. I am passionate about using technology to empower patients, strengthen relationships, and inform partnered decision-making.

Larissa Mason

Director of Consulting, Australia |

After working in the healthcare industry throughout my career, joining Oneview has given me the opportunity to really sharpen my focus on the patient experience and how we can use technology to enable more engaged, healthier populations. Drawing on over 10 years’ experience in Healthcare IT design and implementation, my role as Director of Consulting is to ensure we build strong client partnerships in our region by delivering quality solutions with measurable outcomes.

Mike Bechtel

North American Sales Leader |

I believe deeply that successful patient engagement is a key driver to bending the cost curve of healthcare. In addition to my passion for improving patient care, I bring knowledge from a successful career in sales and client management to my role at Oneview. As the leader in sales and sales operations, I am focused on growing our North American footprint, one client at a time.

Delaine Blazek

North American Sales Leader, Senior Living |

With my clinical background, I have seen the power of a person-centric model in healthcare. From my direct experience in working with hospitals, skilled nursing centers, senior living communities and home care, I have found that strategic engagement solutions result in a more positive experience for the provider, the individual and the family. At Oneview, my focus is to elevate the resident experience by helping communities incorporate a custom model for success.

Industry Partnerships

Oneview and its partners are seeking to develop a long-term roadmap of joint solutions that utilize our respective technologies to deliver best-in-class patient engagement solutions and customer experiences across acute, elder care and community care environments.